Terms of Service

1. Who we are

Zuvo ("we", "us") operates the Zuvo service described at this website (the "Service"). Contact: operations@zuvoai.co.za.

2. Using the Service

You must be at least 18 and able to form a binding contract to sign up. You're responsible for the accuracy of the account and business information you provide, and for keeping your login credentials confidential.

3. Free trial, billing and cancellation

• New accounts receive a free trial of the length stated at sign-up. No card is required to start the trial.
• After the trial, your account moves to a free plan with reduced limits (currently 5 AI messages a day and 3 tracked quotes or invoices a month); higher limits and the full Growth Diagnostic require an active paid plan. Plans are billed in South African Rand (ZAR) in advance, monthly or annually as selected, via our payment processor Paystack.
• Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel anytime from your dashboard; cancellation takes effect at the end of the current paid period.
• See our Refund Policy for how refunds are handled.

4. Acceptable use

You agree not to use the Service to: break any law; generate content that is unlawful, defamatory, or infringes someone else's rights; attempt to extract, reverse-engineer, or replicate the underlying AI models; overload or disrupt the Service; or resell raw access to the Service without our written agreement.

5. Your content

You keep ownership of the business content you submit (documents, prompts, policies). You grant us a limited licence to process that content solely to provide the Service to you, as described in our Privacy Policy.

6. Third-party AI provider

Zuvo generates responses using Claude, a large language model provided by Anthropic, PBC, under a commercial API agreement between Zuvo and Anthropic. Anthropic does not review, endorse, or take responsibility for Zuvo as a product, and Zuvo is not affiliated with Anthropic. AI-generated output can be inaccurate — you're responsible for reviewing anything you send to your own customers before relying on it.

7. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Zuvo's total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose. Nothing in these Terms limits liability where the law doesn't allow it (for example, liability for gross negligence or fraud).

8. Suspension and termination

We may suspend or terminate your account for material breach of these Terms, non-payment, or misuse of the Service. You may stop using the Service and cancel your subscription at any time.

9. Changes to these Terms

We may update these Terms from time to time. We'll post the updated version here with a new "last updated" date, and for material changes we'll make reasonable efforts to notify active subscribers.

10. Governing law

These Terms are governed by the laws of South Africa, without regard to conflict-of-law principles. Any dispute arising from these Terms will first be referred to good-faith negotiation between the parties; if not resolved within 30 days, either party may refer the matter to the South African courts having jurisdiction.

11. Contact

Questions about these Terms: operations@zuvoai.co.za.